Introduction

Portfolio image

Just to set expectations I'm going to say upfront that one of the problems with UX Portfolios is the desire to make them shiny and to make them current and show only the very latest projects. Why is that a problem? Well you can cover a multitude of problems by making something look good, you can put a Bugatti shell over a Ford Pinto interior and it will still be terrible no matter how good it looks.

My portfolio isn’t particularly shiny, there are some polished UIs but only those I had a hand in guiding, it also has a lot of old projects.

Why? UX is dirty, it’s scrappy and messy, it isn’t often polished until the last moment. Shiny is for UI portfolios. If you’re looking for UI design with added UX, this isn’t the site for you and I'm almost certainly not offering the service you're looking for. A UX portfolio showcases the thinking process arising from research, through testing and dsign, the refinements you make and why. The process of producing all this rough, service and product designs out of test results is more often scribbled on a PostIt note and stuck on a very rough drawing on the wall, rather than being in a 600-page functional spec, especially if working in an Agile environment.

So why not show new stuff? Well a lot of the work I do, especially the big projects, are still in development, some are covered by some seriously scary legal NDAs and some are not in the public domain, but, over and above all that, new isn’t necessary. UX deliverables are well established and the processes I went through years ago when working, for example, on the early version of the Barclays Mobile Banking are just as valid, still as relevant, to the projects I work on today.

The underlying tech changes, yes. Approaches to UI design change, absolutely, finding out what people want from both of those and discovering what they need from the product, service or brand that utilises them, that doesn’t change that much. Humans haven't changed that much in millions of years, solutions must adapt to them, not the other way around.

In these pages I tell the story of how and what I did and just as importantly why I did it, good and bad. Where diplomacy allows I’ll also say why I didn’t do certain things as well, even if they may have resulted in better results.